Your voice matters.

In British Columbia, municipal police boards are responsible for ensuring there is a fair, equitable and transparent process for receiving and resolving public complaints about the municipal police department’s services and policies (separate from complaints about individual officer conduct).

The Surrey Police Board is updating its Service or Policy Complaint Policy and Procedure, and we are inviting community members to review it and share feedback before it is finalized.

This draft policy explains:

• How members of the public can raise concerns about Surrey Police Service (SPS) policies or the level of service provided
• How complaints will be reviewed by the Surrey Police Board
• What you can expect after submitting a complaint
• How the Surrey Police Board ensures fairness, transparency and accountability

Have your say and tell us:

• Is the process clear and easy to understand?
• Does it feel accessible and fair?
• Is anything missing?
• How can we improve it?

How to provide feedback

• Review the draft policy here: Service or Policy Complaint Policy and Procedure.pdf
• Submit written feedback by 4:30 p.m. on April 10, 2026
• Email to YourPoliceService@surreypoliceboard.ca
• Mail to 14355 57 Avenue, Surrey, BC  V3X 1A9

If you require assistance accessing the document or wish to provide feedback in another format, please contact us and we will be happy to help.

Your input helps us build policies and a police service that reflects the values and expectations of the people we serve. Thank you for taking time to share your thoughts.

Sincerely,

 Harley Chappell
Board Chair
Surrey Police Board